What you can expect with Newlann Mystery Shopping



Carole Arvanitis

Director at Newlann Mystery Shopping
Follow Newlann Mystery Shopping

Tel: 01600860540


We are now offering customer focused website evaluations. These assess your website from the point of view of your potential users and customers. A website is your shop window. Most people will look at your site before deciding to engage with or buy from you. A good website that is easy to use, attractive and functional helps build credibility and trust. Sometimes you can get too close to your site and can’t see it in the same way a new visitor would.

Our evaluations cover:

- Usability and ease of navigation - Clarity of purpose -is it clear what you offer? - Level of friendliness and welcome - Personality - Whether the look and feel seem appropriate for the business sector - Content engagement and currency - Whether links are working and clear - Page loading times - Whether site design holds on a mobile - Whether calls to action are appropriate We can also measure the user experience of making contact with you via the website and of purchasing as well as any other aspects that you feel are important.

Prices start from £80 and depend on the size of your site.

We have 30 years’ experience in assessing customer journeys through mystery shopping and, as such, are well placed to see things through the customer’s eyes.

Here are some great Newlann Mystery Shopping case studies

For more information,

Please contact us for more information. We looking forward to speaking with you.
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